Portal Server EJPSB0107E Exception

Portal Server EJPSB0107E Exception occurred while retrieving the identity of the domain admin user/admingroup cn=wpsadmins,o=defaultWIMFileBasedRealm appear in Portal server logs and we were not able to get the portal server login page. Console shows up 404 error page immediately after startup.

Exception details below,

[8/10/16 16:16:37:686 IST] 00000024 Servlet       E com.ibm.wps.engine.Servlet init EJPFD0016E: Initialization of service failed.

com.ibm.wps.ac.DomainAdministratorNotFoundException: EJPSB0107E: Exception occurred while retrieving the identity of the domain admin user/admingroup cn=wpsadmins,o=defaultWIMFileBasedRealm.
at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.convertDNtoObjectID(AccessControlDataManagementServiceImpl.java:1163)
at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.access$000(AccessControlDataManagementServiceImpl.java:78)
…………………………….

Caused by: com.ibm.portal.puma.MemberNotFoundException: EJPSG0002E: Requested Member does not exist.cn=wpsadmins,o=defaultWIMFileBasedRealm
at com.ibm.wps.services.puma.PumaServiceImpl.findGroupById(PumaServiceImpl.java:381)
at com.ibm.wps.services.puma.Puma.findGroupById(Puma.java:406)
at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.convertDNtoObjectID(AccessControlDataManagementServiceImpl.java:1143)
… 40 more
Caused by: com.ibm.wps.um.exceptions.impl.MemberNotFoundExceptionImpl: com.ibm.websphere.wim.exception.EntityNotFoundException: CWWIM4001E  The ‘cn=wpsadmins,o=defaultWIMFileBasedRealm’ entity was not found.
at com.ibm.wps.um.VMMFilter.rethrowGet(VMMFilter.java:532)

Above exception appeared immediately after completing Cluster setup.

Resolution

IBM Support portal gives a technote and after following the same, the issue got resolved.

1) Login to the Deployment Manager
2) Navigate to Manage Groups
3) Click Create
4) Enter the name “wpsadmins”
5) Click Create.
6) Sync nodes. Restart the Portal server(s).

After adding wpsadmins group and restarting Portal server fixed the issue.